ALL PURCHASES ARE FINAL & NON-REFUNDABLE. IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE AT ENGAGE@HEMPHILLCBD.COM BEFORE MAKING YOUR PURCHASE.
For all refund issues pertaining to orders made via hemphillcbd.com we encourage you to contact us via email at firstname.lastname@example.org
We do not handle refunds for purchases made at independent retail locations. If you purchased a Hemp Hill Farms product at a retail location, or through a website other than hemphillcbd.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.hemphillcbd.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not guaranteed and no returns will be given if you have not contacted us within 10 days of your purchase.
If a product arrives damaged and unusable you must notify us the day of product arrival via email at email@example.com. The email must contain your order number and a description of what happened.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.